Green point mortgage, owned by Captial One, has tried to assess $3800 in fees on my mortgage.Guess what: I have NEVER been late with a payment, and always pay on time electronically.
I signed a "no penalty" arly mortgage. Nowhere in the documentation or the note did it have that they can insert a fee... They tried to put the fee in when I was re-financing.
When I called to inquire, the customer service agent was rude and abrasive.She basically told me they don't care about one customer like me, because people don't complain and implied they would try to hold up my closing since they did not have to do anything if I don't pay up...
Review about: Mortgage.